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Comcast Offers E911 Service with Digital Voice Service

What are E911 Services?

The E911 service is an enhanced form of the emergency 911 call, the “E” standing for “enhanced.”  Whereas regular 911 calls are directed to a public safety answering point operator who will then route your call according to your local emergency fire, medical, or police agencies, E911 actually transmits your telephone number and address to the operator as soon as you dial the call.  Why should this matter to me? Basically some of the other bigger VoIP providers do not not support traditional 911 emergency calls but Copmcast digital voice does with E911.

The simple 9-1-1 is still all that needs to be dialed in an emergency situation using E911.  The enhanced features involved with E911 are important for people who call 911 and are unable to communicate to the operator where they are. 

Comcast Digital Phone E911 Service

Comcast E911 service provides the most advanced and safe emergency services available through a VoIP service provider.  Many digital phone services and VoIP providers today do not offer 911 services, or the emergency services they offer are limited.  Comcast provides the very best in digital phone service and this enhanced emergency service - a rare combination. 

How Does Comcast E911 Service Work?

As soon as you sign up for Comcast Digital Voice Service and the system is installed, your E911 service will be activated.  You are automatically ready to go.  If you wish to confirm that Comcast has the correct information for the E911 service, you can access customer support at www.comcastsupport.com/cdvchat. 

The Comcast E911 calls are routed through Comcast’s CLECs, or Competitive Local Exchange Companies, and then directed to Public Safety Answering Points, or PSAPs, where the call is connected and the automatic location information is provided.  This form of emergency service is easy and reliable - two very important characteristics in the event of emergencies.