Technical Requirements for Comcast Phone Service

There are certain requirements you must have in order to properly use the Comcast digital voice service.  The first and most important requirement would be to order the service through Comcast.  To determine if Comcast phone services are available in your area, visit this link and input your information.

Technical Requirements

Other than service and location requirements, certain equipment requirements are also necessary to receive Comcast Phone Services.  These technical requirements are as follows: 

Phone Handset Requirements

In order to use Comcast phone services, your phone handset must be compatible with FCC Part 68 rules.  Refer to the information at the bottom of your handset to determine whether or not it complies with the FCC Part 68 rule.  Additionally, the phone handset must function with an REN, or ringer equivalency number, of 1.0 or less.  The phone must also be in proper working condition and use the industry standard tone method (as opposed to the rotary or pulse dial phone methods).

Electrical Outlet Requirements

When using Comcast phone services, your electrical outlet must be established and operated according to current local and national electrical codes.  The circuit capacity must be a minimum of 15 amps, and the outlet cannot be shared with an abundance of other electrically-operated devices. 

Inside Wires and Outlets

All wires and outlets used to operate the Comcast digital phone service must be working properly, be high quality, and comply with all industry standards for telephone services. 

All Equipment

All equipment used by the customer to run the Comcast phone service must be in compliance with local, state and federal electrical codes.

*If you need customer service help regarding your phone service, please contact Comcast directly.