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Comcast's Desktop Doctor

What is Comcast High Speed Internet Desktop Doctor?

Desktop Doctor is part of Comcast’s customer support center, which works to keep customers connected to the Internet without any trouble.  The premise behind the Desktop Doctor is to give customers the best help possible help without making them wait.

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Too often, valuable time is wasted on figuring out simple problems with Internet connectivity or waiting on hold for a customer service representative to finish with the long line of customers with troubleshooting questions. Desktop doctor is always on your computer, ready to help you through problems that may arise.

How Does Desktop Doctor Work?

The first thing you need to do to get Comcast Desktop Doctor running on your computer is to download the free software through Comcast Internet.  It will download directly onto your desktop, where it will be there 24 hours a day/seven days a week to help you with Internet troubleshooting.

Once downloaded, Desktop Doctor takes a picture of both your Internet and your e-mail settings during a moment when everything with your Internet and e-mail is functioning smoothly.  When you are having trouble with your connectivity or e-mail, Desktop Doctor can then remember your settings and return them to their proper order.

If you ever completely lose your Internet connection, you can click on the Desktop Doctor, and it will walk you through easy-to-follow steps, just like a personal customer service representative would do.  Desktop Doctor works to help you through Internet troubles as quickly as possible to get you back online and keep you satisfied.

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*If you need customer service help regarding your High Speed Internet service, please contact Comcast directly.