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BroadbandInfo FAQs

Perhaps the best way to get quick answers to your questions may by asking fellow broadband enthusiasts on the Broadband Forums.

Warning: We have become aware of a Phishing attempt of an individual who is asking for account login information on behalf of Time Warner Cable. Please delete any such emails and never provide your password to anyone.

Popular Broadband Topics

Please review our list of common questions and answers. If you still have questions, feel free to contact us at the link on the bottom of this page.

Cable Internet Access

+ Can I get high speed internet access at my home or work?
 

Check out our easy Broadband Search Tool

+ I do a search for service and it says service it not available in my area:
 

Have you considered Satellite Internet? It is available anywhere!

+ I want to get a Cable TV and Internet bundle.
 

Broadbandinfo has special High Speed Internet offers. Contact your local TV provider about television offers.

+ I am having a service outage or problems with my cable service.
 

Contact your Internet Service provider about service issues.
+ Have you received my service order?
 

Orders are confirmed through email. Emails are automatically sent our after you submit an order. Be sure to check your "spam" or "bulk" filters on your email program to make sure that the confirmation email was not mistakenly filtered there.
+ Scheduling Installation
 

This varies based on your provider. The information will be emailed to you after you place an order.

+ Billing Questions
 

All billing questions should be directed to your Cable Internet Provider.
+ Upgrading your service and buying additional products
 

Please contact your service provider on complimentary service offerings. .
+ Special Deals and Promotions. What offers will you have in the future?
 

Broadbandinfo has formed relationships with all of the major providers and is constantly updating specials and deals as they become available.

+ Where do I get a modem?
 

Many companies offer free modems or deals when you order service.

+ How much does broadband cost a month?
 

Prices vary on provider and other special offers. We constantly update our deals page.

+ What do you consider a new customer?
 

Different companies have different rules in regards to how new customers are defined. On average, most companies define new customers as those with accounts in good standing that have not had service for 60-120 days depending on provider. Contact your provider for more information.

DSL

+ Do I need a separate phone line installed to gt DSL?
 

No. Your existing phone line is "split" to allow voice and data transmission at the same time. This means you can talk on your phone and access the Internet at the same time.
+ Can I get DSL at my home or work?
 

Use our easy Broadband Search Tool
+ I do a search for service and it says service it not available in my area.
 

Have you considered Satellite Internet? It is available anywhere!
+ I am having service outages or problems with service.
 

Please contact your DSL provider.
+ Have you received my service order?
 

Orders are confirmed through email. Emails are automatically sent our after you submit an order. Be sure to check your "spam" or "bulk" filters on your email program to make sure that the confirmation email was not mistakenly filtered there.
+ I lost my service order confirmation number.
 

Please contact your service provider.

+ Billing questions
 

All billing questions should be directed to your DSL Internet Provider.
+ Do you offer special pricing or promotions?
 

BroadbandInfo's DSL partners keep up to date special deals and promotions.

Cable TV

+ I want information about cable television and TV programming
 

BroadbandInfo does not currently provide information about cable television or TV programming.

+ I want to get cable TV and Internet bundle
 

BroadbandInfo does not currently provide information about cable television service.

Email

+ How do I set up my email?
 

Check with your Internet Service Provider.
+ Can I access my email from from a remote location?
 

Check with your Internet Service Provider.

+ I lost my password to get my email.
 

Please check with your Internet Service Provider. .

Rebates and Cash Back

+ How do I get it Cash back? When will I get it?
 

Please refer to the information in your service order email confirmation for special promotions.

Computer Hardware

+ Where can I get information on routers?
 

Learn about routers here.

+ Do you have information about modems?
 

Read about Cable Modems here.

Software

+ What is a firewall?
 

Read all about firewalls here.
+ Do I need antivirus software?
 

Learn about antivirus programs here.

+ How do I get my email?
 

Please check with your Internet Service Provider.

Wireless

+ I want WIFI, I want wireless. How do I set it up?
 

Read about WIFI here

Satellite

+ What is Satellite Internet?
 

Read all about Satellite Internet here

Contact Us

+ My question was not answered. Where can I contact you?