Verizon Business Receives ISO/IEC 20000 Certification
December 23, 2008
By Mike Peters
Verizon Business has announced it has earned certification as ISO/IEC 20000-compliant for its Ashburn, VA, Government Network Operations and Security Center (GNOSC). Verizon Business is the first telecommunications company in the U.S. to receive this certification.
ISO/IEC 20000, the first international standard specifically aimed at IT Service Management, describes best practices and management processes for effectively delivering managed services to meet business and customer requirements.
Verizon Business Provides Top Level Internet Service
The certification provides a framework for defining the features and processes to deliver high-quality systems. It also leads to improved quality of service through requirements such as system consistency and interoperability as well as internationally recognized third-party assessments and audits.
"This distinction is further proof of the Verizon Business Government Network Operations and Security Center's commitment to offering the highest quality of service," said Kevin Gahan, the company's vice president of global network management. "Our ISO/IEC 20000 certification gives government customers the confidence that Verizon Business will continue to provide outstanding service and performance."
Verizon Business Meets Operational and Security of Internet Customers 24/7/365
The company's federal government operations and security center opened in 2006 as a state-of-the-art facility to support the unique security and operational requirements of its federal government customers. The GNOSC performs real-time monitoring of network traffic for these customers and serves as a single point of contact for both network and security operations.
Besides monitoring network traffic and operating as a security center 24-hours-a-day, seven-days-a-week, the facility serves as an emergency command and briefing center, and provides offices for program-management and support staff. Diverse cable routing and complete network redundancy are built into the operation of the center to help maintain uninterrupted communications for the federal government.
