Consumer Reports Ranks Verizon FiOS and AT&T U-verse as Top Triple Player Providers

January 20, 2009

By Mike Peters

In a survey of major telecom providers, Consumer Reports has found that Verizon FiOS and AT&T U-verse, whose networks are fiber-optic based, ranked on top for customer satisfaction with their Internet, television, and telephone bundled services. The ratings are included in the February issue of Consumer Reports.

Verizon FiOS and AT&T U-verse Offer Top-Ranked Internet, Television, and Phone Services

Both Verizon FiOS and AT&T U-verse offer high speed Internet with the fastest speeds available. Their television services include a variety of subscription options, hundreds of channels including high definition (HD), family programming, Spanish language, sports, news, weather, games, and more, including thousands of video-on-demand (VOD) choices and DVR packages. Both Verizon FiOS and AT&T U-verse offer excellent voice services packed with convenient and popular features.

Because Verizon FiOS and AT&T U-verse are not available everywhere, many consumers must consider other options for Internet, phone, and TV services. The Consumer Reports article also includes ratings of these services, which are typically bundled, from various providers.

Bundling Prices Decline for High Speed Internet, TV, and Voice Services

Competition for cable and satellite customers has driven down rates for Internet, phone, and TV service. In the past year, bundles of the three services have dropped in price by up to 20 percent. Bundling makes sense for many households, especially for those consumers who are served by one of the fiber carriers or one of the better cable companies. The Consumer Reports survey found that subscribers were very satisfied with Internet, phone, and TV from the best telecom providers.

About Consumers Union and Consumer Reports

Consumers Union (CU) publishes Consumer Reports and is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves. The organization was founded in 1936 when advertising first flooded the mass media. Consumers lacked a reliable source of information they could depend on to help them distinguish hype from fact and good products from bad ones. Since then CU has filled that vacuum with a broad range of consumer information. To maintain its independence and impartiality, CU accepts no outside advertising and no free samples and employs several hundred mystery shoppers and technical experts to buy and test the products it evaluates.