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Cox High-Speed Internet Wins Top Honors from J.D. Powers and Associates

November 14, 2008

By Jennifer Hull

Cox Communications received the highest ranking among Internet service providers for the Western region in the J.D. Power and Associates' "2008 Internet Service Provider Residential Customer Satisfaction Study. " The study measures customer satisfaction among 12 Internet service providers serving the western U.S.

Cox Scores High for Performance, Reliability, and Customer Satisfaction

For the study J.D. Power and Associates surveyed approximately 17,000 dial-up, DSL, and cable Internet customers nationwide who answered questions about their service provider's performance and reliability, cost of service, billing, customer service, and offers and promotions. In the high-speed Internet category, Cox received top scores in the West for performance and reliability, billing, and highest ranking in customer satisfaction overall. Cox scored 25 points higher than the West average for overall satisfaction.

Cox Speed and Security Technology a Win for Customers

"Customers clearly prefer the speeds, features and reliability of Cox High Speed Internet over that of the competition," said David Pugliese, senior vice president of product marketing for Cox. "With speed enhancements each of the last five years, the introduction of new technology like PowerBoost, and the safety of the Cox Security Suite powered by McAfee, we're helping customers get more out of what they're into."

"Cox has a long history of excellent customer service, and our employees strive to continually earn our customers' trust," Pugliese continued. "This latest recognition demonstrates that we're listening to what our customers have to say and are providing them the high-quality Internet service they expect in today's highly competitive marketplace."

Cox first launched Cox High Speed Internet in 1996. Since then, the company has expanded its Internet services to reach 18 markets, serving more than 3.9 million high-speed Internet customers.