Verizon community forums help consumers get answers
March 31, 2009
Verizon community forums have become the company's latest offering for customers to submit questions, share advice and get answers about Verizon's broadband, entertainment and communication services, the company announced.
Customers can log on to the forums to interact with each other, ask questions, problem solve and learn more about the company's products and services. So-called super users, consumer experts who help answer others’ questions, are a valuable part of sharing information on the website, Verizon said.
The community forums have been well received since the launch last July, generating more than 10 million page views, the company said.
"The community forums have spurred interaction among customers because people today expect to be able to find answers to their technical questions online," said Verizon’s ecommerce director Mark Studness. "The feedback we've already received shows that our customers value the personalized peer-to-peer advice and feedback they receive from fellow users."
Verizon customers are also contributing ideas to improve product offerings, Verizon said. A recent post from a consumer about the bright display from a FiOS TV set-top box led the company to introduce a light-dimming feature in set-top box software upgrades provided to FiOS TV customers.
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