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Verizon Offers Free Digital TV Upgrade to Florida FiOS Customers

August 1, 2008

Verizon is taking steps to ensure that every FiOS TV customer will experience a smooth transition from the analog to digital television broadcasts that will take effect in February 2009. Since Verizon FiOS TV is already all-digital, most customers will not even notice a change, and the company is taking steps to eliminate any confusion as analog broadcasts are discontinued.

Verizon to Provide a Free Digital Adaptor to FiOS TV Analog Subscribers

Verizon has begun phasing out a small number of duplicate analog channels it has been broadcasting on its FiOS TV service. Until now, Verizon has provided these duplicate channels to allow digital subscribers to view some limited programming in an analog format without using a set-top box. The company also has a small number of customers who subscribe to a service that solely offers these duplicate analog channels. In order to make the digital transition easy for these customers Verizon will provide them with a free digital adapter.

"As we phase out our local analog simulcasts this year, we want to make sure that our small number of affected customers can continue receiving this programming on sets they are using without a set-top box," said Michelle A. Robinson, Verizon's regional president for the Southeast region. "We're reaching out to those customers now to help them get their free digital adapter from us so they can enjoy high-quality digital programming on every set in their home."

Verizon FiOS TV Upgrades Available to Analog Customers in Florida

Customers also may choose to upgrade to a set-top box that lets them see more programming, including high-definition channels, and enables full-featured, interactive services, like extensive video-on-demand programming and Verizon's interactive media guide.

Verizon is phasing out the analog channels on a regional basis. FiOS TV customers in Florida will see the transition starting August 18. Customers have been notified well in advance by letters, e-mails, and phone calls from Verizon. The company also has set up a dedicated Web site, www.verizon.com/godigital, to provide answers to common questions about all-digital service.